Dr. Daniel Hammer

Hold team members accountable by starting with why

team huddleEvery morning, I lead a “team huddle” in my clinic. The basic goal of the huddle is simple: to ensure that team members are prepared for the day’s scheduled appointments and procedures. However, the greater value of this huddle is that it sets the accountability framework for the day.  Clear, measurable expectations are stated to our competent, diverse team of surgical technicians, nurses, dental assistants, receptionists and fellow surgeons.  The team is encouraged to ask questions during the huddle to further clarify the plan for the day.   All team members leave the huddle understanding what each of them must do to have a successful day.

Read on to find out what Dr. Hammer has been doing differently for better results…