videos

Hold team members accountable by starting with why

team huddleEvery morning, I lead a “team huddle” in my clinic. The basic goal of the huddle is simple: to ensure that team members are prepared for the day’s scheduled appointments and procedures. However, the greater value of this huddle is that it sets the accountability framework for the day.  Clear, measurable expectations are stated to our competent, diverse team of surgical technicians, nurses, dental assistants, receptionists and fellow surgeons.  The team is encouraged to ask questions during the huddle to further clarify the plan for the day.   All team members leave the huddle understanding what each of them must do to have a successful day.

Read on to find out what Dr. Hammer has been doing differently for better results…

How to communicate with your patient: part III (video series)

patient communication part IIIAs dental students, our experiences involving patient communication are rather limited. While we have the ability to practice our craft on a manikin, we can never fully prepare ourselves for the different scenarios where we may need to manage a patient in order to provide quality care. This three-part video series focuses on how to navigate difficult communication situations, so that hopefully you would be prepared when faced with a similar situation!

Now that you’ve learned how to manage an emotionally charged patient (see part I) and how to deal with time delays (see part II), it’s time to learn ways to manage patient expectations.

How to communicate with your patient: part II (video series)

Patient communication part IIAs dental students, our experiences involving patient communication are rather limited. While we have the ability to practice our craft on a manikin, we can never fully prepare ourselves for the different scenarios where we may need to manage a patient in order to provide quality care. This three-part video series focuses on how to navigate difficult communication situations, so that hopefully you would be prepared when faced with a similar situation!

Now that you’ve learned how to manage an emotionally charged patient (see part I), it’s time to learn ways to communicate when a procedure might take longer than planned.

How to communicate with your patient: part I (video series)

patient communication videoAs dental students, our experiences involving patient communication are rather limited. While we have the ability to practice our craft on a manikin, we can never fully prepare ourselves for the different scenarios where we may need to manage a patient in order to provide quality care. This three-part video series focuses on how to navigate difficult communication situations, so that hopefully you would be prepared when faced with a similar situation!

The basics of dental photography (video)

dental photographyDo you want to take dental clinic pictures with your DSLR camera, but don’t know where to start? Don’t worry, this video will help you get started by going over the basics of photography. Getting acquainted with the fundamentals will put your skills over the top so you will be ready to tackle photography in clinic!

Five things I wish I’d known before getting into clinic

Screen Shot 2016-02-28 at 10.54.25 AM Graduating from the preclinical labs to the predoctoral clinic brought a lot of anxiety and the unexpected. The experience has been very rewarding though I wish I’d known a few little nuggets beforehand that would have made the transition smoother. Here are a few tidbits that have helped me the past two years in clinic. I hope they can be beneficial to you as well!