As dental students, our experiences involving patient communication are rather limited. While we have the ability to practice our craft on a manikin, we can never fully prepare ourselves for the different scenarios where we may need to manage a patient in order to provide quality care. This three-part video series focuses on how to navigate difficult communication situations, so that hopefully you would be prepared when faced with a similar situation!
Now that you’ve learned how to manage an emotionally charged patient (see part I), it’s time to learn ways to communicate when a procedure might take longer than planned.
Looking for how to manage a patient’s expectations after a procedure? Stay tuned for part III of this series!
~David Ho, Midwestern-Arizona ’18, member, Video Blog Subcommittee