Each year, ASDA publishes nearly 300 articles in Contour magazine and ASDA Blog combined — planned and written by dental students. Each piece of student-written content can be considered for a Gold Crown Award in the media category, which honors excellence in chapter publications, social media and websites, and outstanding contributions to ASDA national publications.
As dental students, our experiences involving patient communication are rather limited. While we have the ability to practice our craft on a manikin, we can never fully prepare ourselves for the different scenarios where we may need to manage a patient in order to provide quality care. This three-part video series focuses on how to navigate difficult communication situations, so that hopefully you would be prepared when faced with a similar situation!
Now that you’ve learned how to manage an emotionally charged patient (see part I) and how to deal with time delays (see part II), it’s time to learn ways to manage patient expectations.