What do you do when a patient is more focused on their chart than on you?

snooping-patientI recall an encounter I had with a new patient of mine. She was a middle-aged woman who has not seen a dentist in a very long time. The visit started with a “Welcome to UCSF” message, a brief overview of the clinic operations, and the goal for today’s appointment. At UCSF, we are taught to sit face-to-face when using the computer instead of behind the patient to allow adequate eye contact. It also allows for a more collaborative platform when discussing treatment plan options. I apologized to the patient in advance if there are times when I am focused on editing my note or navigating my way through Axium. But this patient wanted more than just a discussion. Keep reading to find out what happened and weigh in on how you would have handled it…

5 Networking tips for introverts

2013-ASDA-National-Leadership-Conference-Chicago---715If there is one thing I’ve learned from my involvement with ASDA, it is the power of networks. A strong network can open doors and help you stumble onto new opportunities. Yet the idea of networking makes many people uncomfortable. I’m a natural introvert so my idea of a perfect Friday night includes curling up in bed with a cup of hot chocolate and a good book. The thought of roaming around a room talking to hundreds of my peers is quite intimidating. Through practice, I’ve honed my ability to network and meet people. Here are five networking tips that have helped introverts like me connect with people at events.

Talk less, do more

465520267Mentalis. Buccinator. Risorius. As dental students, we are all familiar with speaking—well, at least we’re familiar with what muscles are used in speaking. Dental students rely heavily on interpersonal communication with our faculty, our peers, and our patients. Our goals for patient care often include a change in habit, whether it is flossing more or quitting smoking. Though the bulk of habit formation relies on the patient, a sizable burden rests on how we communicate those goals to the patient. But when it comes to that communication, our approach is sometimes backwards!