Hold team members accountable by starting with why

team huddleEvery morning, I lead a “team huddle” in my clinic. The basic goal of the huddle is simple: to ensure that team members are prepared for the day’s scheduled appointments and procedures. However, the greater value of this huddle is that it sets the accountability framework for the day.  Clear, measurable expectations are stated to our competent, diverse team of surgical technicians, nurses, dental assistants, receptionists and fellow surgeons.  The team is encouraged to ask questions during the huddle to further clarify the plan for the day.   All team members leave the huddle understanding what each of them must do to have a successful day.

Read on to find out what Dr. Hammer has been doing differently for better results…

True stories from an OMFS resident

The OMFS GirlDr. Stephanie Zastrow is a 2015 graduate from the University of Minnesota School of Dentistry and a past ASDA leader. She is a first year oral and maxillofacial surgery resident at Georgia Regents University in Augusta, Georgia. After matching, she started The OMFS Girl, a blog dedicated to both her experiences as a resident and her life in the South. One of her recent posts about her first night on call is reposted here…