Having difficult conversations with patients

If you’ve experienced clinic, I suspect you have had at least one difficult conversation with a patient. Having these types of talks is one of the hardest parts of our jobs and can occur every day. As dental professionals, it is our duty to report the facts about our patient’s oral health to them. Once the patient is informed, they are tasked with making a decision about the course of treatment. How can we make these conversations easier for ourselves and our patients?