Hold team members accountable by starting with why

team huddleEvery morning, I lead a “team huddle” in my clinic. The basic goal of the huddle is simple: to ensure that team members are prepared for the day’s scheduled appointments and procedures. However, the greater value of this huddle is that it sets the accountability framework for the day.  Clear, measurable expectations are stated to our competent, diverse team of surgical technicians, nurses, dental assistants, receptionists and fellow surgeons.  The team is encouraged to ask questions during the huddle to further clarify the plan for the day.   All team members leave the huddle understanding what each of them must do to have a successful day.

Read on to find out what Dr. Hammer has been doing differently for better results…

6 tips to manage patients and your team

dentist with patient“Dentistry is the easiest part of your day.” Words by Boston University graduate Dr. Courtney Brady. One of the biggest challenges in a day is managing the people you encounter. Many leaders assume that extrinsic rewards, such as a raise, will motivate others to work harder. But researchers have found that what lasts are personal relationships and a sense of belonging by the provision of intrinsic rewards. In the busy environment of a dental office, it can be easy for dentists to forget to be understanding or working to gain trust from their patients and team. The workflow at a dental office can be stressful and fast paced; so slow down when it comes to managing people. I interviewed Dr. Brady on what she learned over the years as the lead dentist in a private practice. Here are some essential tips on managing people…